Comerica Center Policies

  • ATM

    • There are two ATMs located in Comerica Center. One is located in the lobby and the other is located on the southeast corner of the concourse by the concessions.

  • Bags & Purses

    • ALL EVENTS: 

      All bags and purses are subject to be searched before entering. Dr Pepper Arena does not allow firearms, weapons, full-sized bats, fireworks of any kind on property, or anything deemed a threat to public safety.


      We prohibit all bags, including briefcases, purses, luggage and diaper bags, larger than 14” x 14” x 6” from being brought into the arena. Backpacks and hard-sided bags of any kind are also prohibited. Single-compartment drawstring bags and fashion backpack purses that are smaller than 14” x 14” x 6” are permitted. Patrons who are in possession of items that are larger than this bag size or other prohibited items shall be directed to the arena’s secure storage area (if available). All stored items must be inspected before being checked at this location and tagged to denote that they have been screened.

  • Booking Tours

    • From concerts and theatrical performances to family shows and sporting events. Comerica Center is capable of hosting a wide variety of live entertainment. For more information on booking with Comerica Center please email

  • Courtesy Phone

    • A courtesy phone for guests is located in the lobby at Guest Services.

  • Elevators

    • There is one elevator located in the north lobby directly behind the escalator and another to access suites in the southwest corner.

  • Entrance

    • Entrances are located on the northwest and northeast corners of the lobby.

  • Family Restrooms

    • There are two family restrooms located on the concourse level. One is on the southwest corner, and the other is on the southeast corner (by concessions).

  • Food & Beverage

    • Attendees are not permitted to enter Comerica Center with outside food or beverage of any kind. Comerica Center security reserves the right to inspect any package or container coming into the arena.

  • First Aid

    • First aid is located in the lobby across from the guest services.

  • Guest Services

    • Guest Services is located on the first floor in the lobby by the skate rental desk.

  • Lost & Found

    • During an event all found items will be taken to Guest Services. To claim a lost article, visit Guest Services or call at 214-975-0972.

  • Re-Entry

    • Re-Entry is not permitted.

  • Smoking

    • There is a strict no smoking policy at Comerica Center. Smoking is only allowed in designated areas outside the facility, accessible via the Lobby on the ground floor. E-cigarettes are also prohibited inside the building.