Box Office Info

Box Office Information 

Our Box Office is located on the North side of the building facing Gaylord Parkway to the right of the main entrance.


  • 2601 Avenue of the Stars Frisco, TX 75034
  • Located on the corner of Dallas North Tollway & Gaylord Parkway


Hours of Operation

  • Event Days - Open two hours prior to ticketed events.

Method of Payment

  • Credit Card - Visa, MasterCard, American Express, and Discover.

Accessible/Disabled Seating

  • Accessible & Disabled Seating is available throughout the arena at the top of sections: 103, 104, 109, 117, 120, 122, and 123.
  • Purchasing of Seating can be through Ticketmaster, and by calling our box office. When purchasing accessible & disabled tickets, it is important to indicate that you require preffered seating so we may properly seat you.

Arena Map

Refunds & Exchanges

  • Refunds and Exchanges are through the point of purchase.

Refund & Exchange Policy

For More Information 


Call: 214-387-5661214-387-5661