COVID-19 Guest Information

GUEST SAFETY GUIDELINES

 

The well being of our guests, staff and performers will continue to be our top priority.  Comerica Center will continue to monitor and follow guidelines set forth by the CDC, the State of Texas and local public safety and public health officials.

Face masks are required to be worn at all times while inside of Comerica Center except when actively eating and drinking in a ticketed seat.  Proper social distancing guidelines will also be enforced at all times.

In order to minimize contact during security screening, Comerica Center has also adopted a clear bag policy.  A list of acceptable bags can be found below.

Arena Entry

We ask that guests maintain at least 6 feet of distance between other patrons outside of their immediate party as they arrive at arena entrances. Additional distancing instructions will be provided for guests upon entry into the building. Guests will go through a minimal-contact security screening.

Bag Policy

A clear bag and small clutch policy will be in effect for all events at Comerica Center to minimize contact during security screening.  Comerica Center encourages guests to avoid bringing bags if possible.

APPROVED BAGS INCLUDE:

  • Clear bags no larger than 14" x 14" x 6"
  • Wallet-size clutches no larger than 5.5" x 8.5"
  • Parenting bags

Box Office

Tickets may be purchased online at ticketmaster.com.

Cleaning Protocols

High touch surfaces and heavily trafficked areas within Comerica Center will be continuously cleaned and disinfected throughout events.  After every event, all spaces and seating areas will go through an additional rigorous disinfection process.  Our cleaning products and protocols meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborn and bloodborne pathogens.

Elevators and Escalators

Elevators and escalators will be available for use with proper social distancing practices followed.  Only 4 guests allowed per elevator.  On escalators, guests must allow for at least 6 feet distance between themselves and other parties. Touchpoints will be sanitized regularly.

Face Coverings

Face coverings are required to be worn once inside of Comerica Center at all times, except when actively eating and drinking in a ticketed seat. All persons ages 3 years and older must wear a face covering.

Food & Beverage

Food & beverage operations will maintain the highest standards of compliance with current health and safety regulations. Distancing guidelines will be displayed to allow for proper line queuing.

  • Cashless transactions are highly encouraged to minimize contact
  • Distancing guidelines will be provided for guests while waiting in line
  • Condiments, utensils, and straws will be provided in individual packets upon request
  • All contact surfaces will be cleaned in between guest transactions
  • Food and drink is to only be consumed once the guest has returned to their seat and face coverings can be safely (and temporarily) removed. No food or drink may be consumed on the concourse

Parking

All parking transactions are credit card & debit card only.

Restrooms

Restrooms will be sanitized and cleaned frequently. Some stalls, urinals and sinks will be closed to facilitate physical distancing. Guests must wash their hands before returning to their seats.

Seating & Event Capacities

Seating charts and event capacities will be determined per event to ensure physical distancing for all guests. Unique seating maps will be created for each event to allow for proper distancing between seated groups.

Social Distancing

Guests are required to practice social distancing inside and outside of Comerica Center. Social distancing (6 feet apart) messaging will be present in all high traffic areas.

Staff

All staff must have temperature taken when arriving at work and be fever and symptom-free. Staff are required to wear face masks at all times while at Comerica Center other than while actively eating and drinking on break.

COVID-19 WARNING

An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By attending any event at Comerica Center, you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus, or other pathogens capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however, caused or contracted, and voluntarily waive all claims and potential claims against Comerica Center, DSE Hockey Club, DSE Hockey Centers, event promoters, vendors, and their affiliated companies, and any of their respective present and future subsidiaries, affiliates, partners, members, officers, directors, employees, stakeholders, shareholders, agents, other representatives, successors and assigns event promoters, vendors, and their affiliated companies relating to such risks.